Shipping policy

Delivery

Dispatch on all new orders placed will be dispatched within 24-48 hours and existing recurring orders will occur every Wednesday* (dependent on your frequency). Our partnered courier company will provide an ETA in an email once dispatched, however, these estimates are subject to change and are not guaranteed.

Deliveries are not made on weekends or public holidays as they apply nationally and to each State. Delivery services are available to all areas in Australia. Please allow 2-3 business days for NSW and 7- 10 business days for interstate arrival.

*Short Street Coffee Roasters reserves the right to hold any orders and choose/change any delivery service at their convenience.


Delivery Charges

Short Street Coffee reserves the right to change prices for delivery at any time. Delivery charges for orders to be sent outside Sydney, NSW, Australia are subject to confirmation at the time the order is placed.

Please note:

If you REQUIRE a fully insured postal service that must be signed for, rather than being left at your door, it is your responsibility to request this at the time of ordering. An additional charge will be payable for this service.

Once purchases have been dispatched, we cannot be held responsible for items lost or damaged in transit. With our nominated Courier Service we recommend that your nominated delivery address is one where someone is present to accept your delivery between the hours of 9.00am and 5.00 pm. The courier company cannot guarantee a specific delivery date or time. If no one is present to accept the delivery, a slip will be left in the mailbox so that you can negotiate a suitable arrangement for final delivery or collection.

Although every effort is made to ship your order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. If your Product has not arrived after the estimated delivery time, please contact the courier directly. You may also get in touch with us at kevin@shortstreet.coffee. Title and risk of loss to all products will pass to you on delivery.